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Cisco Learning Credits (CLCS)

What are Cisco Learning Credits?

Cisco Learning Credits (CLCs) are prepaid training vouchers that can be redeemed for a variety of training-related products and services, including: 

  • Public Schedule Courses 
  • Private or Company Specific Courses 
  • Course Specific eLearning 
  • Cisco Learning Subscriptions – Cisco U. All Access or Essentials 
  • Cisco Live Attendance 
  • Exams 
 

Cisco Learning Credits have a limited lifespan so it is important that you have thoughtfully planned how learning credits will be used within the 365-days in which they are effective. In addition to planning ahead for training and Cisco Live attendance, you must also stay diligent in making approval decisions on transaction requests to ensure that training is not impacted. When requests are neither approved nor denied after 30 days, LCMT will send notifications with transactional detail and call to action. When no action has been taken after 60 days, the following will happen:

  • LCMT will process an auto refund of the learning credit request.
  • Learning Credits that have expired will refund as expired.
  • LCMT notifications with transactional detail will be sent to the team captain.
  • Debits will be auto-refunded if within that 60-day window they are unapproved 3 working days prior to class start date.
  • If the refunded sales order (SO) has expired, reissuance will follow the standard program guidelines. If it is a reissued SO that has expired, those CLCs will no longer be usable. If it is a valid training that needs to be paid for, a new SO number will need to be provided to Cisco. It is in everyone’s best interest to avoid auto-refunding valid transactions as it may cause issues. To avoid auto-refunds, Team Captains should approve reservations on a regular basis.

Below is a table showing the pass types and the corresponding number of Learning Credits as listed:

Pass Types Learning Credits (Early Bird) Learning Credits (Standard) Learning Credits (Late)
IT Leadership Pass
43 CLC
49 CLC
Purchase Ticket (€ 3,500 + VAT)
Full Conference Pass
36 CLC
43 CLC
Puchase Ticket (€ 3,100 + VAT)
Explorer Pass
18 CLC
18 CLC
Puchase Ticket (€ 1,300 + VAT)
Wedensday Explorer Pass
8 CLC
8 CLC
Puchase Ticket (€ 550 + VAT)
Thursday Explorer Pass
8 CLC
8 CLC
Puchase Ticket (€ 550 + VAT)

Learning Credits Management Tool (LCMT)

The Learning Credits Management Tool (LCMT) is a robust online tool that is designed to help team captains monitor and manage their company’s usage of Cisco Learning Credits. LCMT should be used to:

  • Access your account(s).
  • View and validate users on the account.
  • View and track your learning credit account balances and transactions.
  • Validate the redemption of your Learning Credits.
  • See important messages and action items via the LCMT Dashboard.

Team Captain Roles

Team Captain Designated Admin (TCDA)

To hold this role, the TCDA must be a designated employee of the participating company (customer) and have received authorization from them to manage the Learning Credit account and review/approve/deny transactions. We require that there always be at least one assigned person in this role to ensure thorough review and approval of all transactions, as well as to safeguard against any fraudulent use of learning credits. Persons in this role must accept the Team Captain Affirmation and the Cisco Learning Credits Terms & Conditions on behalf of the customer to gain access to LCMT.

To qualify for the TCDA role, individuals must meet the following criteria:

  • Be an employee of the participating company.
  • Be authorized by the customer to act on the company’s behalf.
  • Have an email aligned with the company’s email domain. If the email is not aligned with the company’s email domain, it will be necessary to update the email in the profile. Generic names, public email domains are not allowed.
  • Be willing to agree to the Terms and Conditions and attest to the Team Captain Affirmation.

After signing the terms, the TCDA has the authority to request to assign additional TCDAs, a Team Captain Other (TCO) and/or a Team Player to help manage the Learning Credits account. Read on for more information on these optional roles

Team Captain Other (TCO)

The TCO is an optional role that can be appointed by the Team Captain Designated Admin, once fully set up in LCMT and having accepted the Team Captain Affirmation and Cisco Terms & Conditions. This role can be filled by a third party (managed services) other than an employee of the customer but cannot be a Cisco employee, Cisco contractor, or Learning Partner. Like the TCDA, a TCO is expected to accept the Cisco Learning Credits Terms and Conditions. The TCO can then manage the learning credits account to review/approve/deny transactions, generate reports, and guard against fraudulent use of the credits.

To qualify for the TCO role, individuals must meet the following criteria:

  • Be outside of the organization and assigned by the TCDA but cannot be a Cisco employee, contractor, or Learning Partner.​
  • Be added only after the TCDA has been fully set up in LCMT and the Terms and Conditions have been accepted.
  • Use their company email address that must be aligned to their business email address. If not aligned, user must update their email in their profile. Generic names and personal emails are not valid.
  • Be willing to accept the Terms and Conditions and attest to the Team Captain Affirmation.
Team Player

The TCDA can request to assign individuals to the Team Player role to view and monitor CLC activity. Like the TCO, this is an optional role that can only be assigned by the TCDA. A Team Player has view-only access in LCMT and can review transactions in LCMT but lacks the authority to make approval decisions. A Team Player is also unable to add or remove members from the team.

Accessing LCMT

  1. To access LCMT, go to cisco.com/go/lcmt using one of the preferred browsers Firefox or Chrome. The cisco.com login window will display.
  2. At the login window, enter your Cisco.com username and click Next.
    LCMT login
     
  1. Enter your Cisco.com password and click Log In.
    LCMT login
 
  1. The Terms and Conditions and Team Captain Affirmation window will display when required.

    LCMT Terms and Conditions

    If you have not already, please review and confirm the Team Captain Affirmation and accept the Program Terms and Conditions. If you decline the program terms, you will not be able to access your account details.

  1. You will be directed to your LCMT Dashboard where you will find Account Balance(s) information, Transactions, Expiration, and any applicable open Action Items.
    Open Action Items

How to Approve Debit Transactions

To approve debit transactions, follow the instructions below:

  1. Click Transactions from the left task bar.
  2. Click Approve Debits from the top.
    LCMT Approve Debits Request
  1. The Transaction Search Results will display below.
  2. Click Process next to the transaction you approve.
    LCMT Approve Debits Request

Or you can navigate to the Submitted transactions from the Transactions tab to approve.

  1. Click Transactions.
  2. Click Approve Debits. The quick access ribbon will display the status of all Learning Credits transactions in your account.
  3. Click a segment of the ribbon to view only those transactions.
    LCMT Approve Debits Process

 

If instead, you prefer to search for specific transactions by training provider, transaction number, SO number, course acronym, request status, a date range for debits, or a date range for the start of a class, you can do so.

Requests that have been submitted, but have not yet been approved by the Team Captain, will display with the status ‘Submitted.‘

approve-debits-search-submitted-requests
Follow the steps below to approve, deny, or place a debit request on hold:
  1. Click the Process button to take action.
  2. Review the request details. Approval status is displayed at the top of the screen.
  3. To approve, deny, or place a debit request on hold, you must add a Note, providing any details you would like, in the Notes area at the lower right of the window.
  4. Select an approval Status from the dropdown.
  5. Click Process.

Purchase Cisco Live Pass with CLC

  1. Go to Registration page on the Cisco website.
  2. Click on the Register button.
  3. Fill in your personal details
  4. Choose you experience
  5. Once you’ve selected the desired pass, you can select your preferred payment method at the bottom of the page.
    Please select “Learning Credits” here.
  6. Afterward, the SO number must be entered. It is possible to use multiple SO numbers. You can specify the number of Learning Credits to be used for each SO number individually.
  7. Lastly, click the Submit button to complete the process.