Technical Support Engineer (medior/senior)

Do you enjoy challenges and a varied job? Do you prefer working in a team and have a solution-oriented mindset? If your answer is a resounding ‘yes,’ then read on. 

With support team of Interligo, we aim to ensure a stable network environment for our customers. As a technical support engineer, you play a crucial role in supporting the IT infrastructure of our customers. This includes handling service requests, incidents, and changes in a central ITSM tool. We provide high-quality technical support at the 2nd and 3rd line levels. 

  • Handle and process servicedesk tickets according to the ITIL principles. 
  • Diagnose and resolve technical issues. 
  • Respond to incoming phone calls, emails, and tickets from clients, external parties, and the team in a constructive and professional manner. 
  • Serve as the point of contact for the customer, taking on responsibilities. 
  • Collaborate with clients on high-level discussions regarding the optimal solution for their infrastructure and business environment, always starting from the customers’ needs and being willing to go the extra mile to fulfill them. 
  • Provide technical support remotely and/or on-site. 
  • Centrally document technical procedures and solutions. 
  • Maintain and enhance knowledge in the technologies/products offered by Interligo, such as Cisco, Palo Alto, Meraki, Fortigate, A10, Checkpoint. 
  • Collaborate closely with internal sales and vendors. 
  • Adhere to and stay updated on team agreements. 
  • Systematically, orderly, punctually, and plan tasks effectively. 
  • Contribute to a positive work atmosphere and exhibit collegial behavior. 
  • Be aware of different escalation paths and use them (timely). 
  • Respect the established schedule: standby + shifts. 
  • Minimum of 3 years of work experience as a technical support engineer/network engineer. 
  • In-depth knowledge and experience in one or more technologies supported by Interligo: Cisco, Palo Alto, Fortinet, Meraki, A10, and Checkpoint. 
  • Certifications such as CCNP, CCIE, or equivalent are a plus. 
  • Knowledge of the ITIL methodology is a plus. 
  • Flexibility, stress resistance, and service-oriented. 
  • Mature personality. 
  • Possession of a Driver’s License B. 
  • Team player with the ability to work independently. 
  • Strong problem-solving skills and analytical thinking. 
  • Proficient in Dutch (both spoken and written) and fluent in English; proficiency in other languages is a plus. 
  • Good people skills and effective, professional communication with clients, external parties, and the team. Customer-centric approach. 
  • A challenging role within a dynamic and innovative growing company. 
  • Opportunities for personal and professional development. 
  • Extensive training opportunities and professional growth.
  • Competitive salary and secondary employment conditions. 
  • Work in an innovative environment. 
  • A team of motivated and knowledgeable colleagues. 
  • Possibility for remote work by mutual agreement. 
  • Fun moments with the team. 

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