Do you enjoy challenges and a varied job? Do you prefer working in a team and have a solution-oriented mindset? If your answer is a resounding ‘yes,’ then read on.
With support team of Interligo, we aim to ensure a stable network environment for our customers. As a technical support engineer, you play a crucial role in supporting the IT infrastructure of our customers. This includes handling service requests, incidents, and changes in a central ITSM tool. We provide high-quality technical support at the 2nd and 3rd line levels.
Your responsibilities
- Handle and process servicedesk tickets according to the ITIL principles.
- Diagnose and resolve technical issues.
- Respond to incoming phone calls, emails, and tickets from clients, external parties, and the team in a constructive and professional manner.
- Serve as the point of contact for the customer, taking on responsibilities.
- Collaborate with clients on high-level discussions regarding the optimal solution for their infrastructure and business environment, always starting from the customers’ needs and being willing to go the extra mile to fulfill them.
- Provide technical support remotely and/or on-site.
- Centrally document technical procedures and solutions.
- Maintain and enhance knowledge in the technologies/products offered by Interligo, such as Cisco, Palo Alto, Meraki, Fortigate, A10, Checkpoint.
- Collaborate closely with internal sales and vendors.
- Adhere to and stay updated on team agreements.
- Systematically, orderly, punctually, and plan tasks effectively.
- Contribute to a positive work atmosphere and exhibit collegial behavior.
- Be aware of different escalation paths and use them (timely).
- Respect the established schedule: standby + shifts.
Your skills and field(s) of expertise
- Minimum of 3 years of work experience as a technical support engineer/network engineer.
- In-depth knowledge and experience in one or more technologies supported by Interligo: Cisco, Palo Alto, Fortinet, Meraki, A10, and Checkpoint.
- Certifications such as CCNP, CCIE, or equivalent are a plus.
- Knowledge of the ITIL methodology is a plus.
- Flexibility, stress resistance, and service-oriented.
- Mature personality.
- Possession of a Driver’s License B.
- Team player with the ability to work independently.
- Strong problem-solving skills and analytical thinking.
- Proficient in Dutch (both spoken and written) and fluent in English; proficiency in other languages is a plus.
- Good people skills and effective, professional communication with clients, external parties, and the team. Customer-centric approach.
Our offer
- A challenging role within a dynamic and innovative growing company.
- Opportunities for personal and professional development.
- Extensive training opportunities and professional growth.
- Competitive salary and secondary employment conditions.
- Work in an innovative environment.
- A team of motivated and knowledgeable colleagues.
- Possibility for remote work by mutual agreement.
- Fun moments with the team.